1. Introduction

Welcome to Polytatts. By using our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read them carefully. If you do not agree with these terms, please do not use our site.

2. Product Information

All our tattoo products sold on our website are designed for external use only. Product images and descriptions are provided as accurately as possible, but due to the nature of digital images, colors and designs may vary slightly. We do not guarantee that the color or design of the tattoo will exactly match what is seen on the website.

3. Ordering and Payment

By adding products to your cart and completing the checkout process, you are placing an order to purchase the selected items. We will confirm your order via email once your payment is processed.

4. Shipping and Delivery

Refer to our shipping policy.

5. Returns and Refunds

Refer to our return and refund policy.

6. Limitation of Liability

While we strive to provide safe and high-quality products, temporary tattoos may cause skin reactions in some individuals. It is the customer’s responsibility to perform a patch test 24 hours before applying a tattoo. By purchasing our products, you assume full responsibility for any risks associated with using them. Polytatts shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

1. Return Eligibility

We accept returns within 14 days of receiving your order. To be eligible for a return, the following conditions must be met:
The product must be unused and in its original packaging.
The tattoo must not have been applied or damaged.

2. How to Return

To initiate a return, please email us at polytatts.orders@gmail.com with your order number and reason for return. We will provide you with instructions on how to return the item.

3. Refund Process

Please note, the return postage cost must be covered by the customer. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days for a return or exchange.

1. Information We Collect

We collect personal information to process orders and provide a better shopping experience. This may include: Name, Email address, Shipping address, Payment information.

2. How We Use Your Information

Order Processing: To process and fulfill your orders.
Marketing: With your consent, we may use your email to send promotional emails about new products, discounts, and updates.
Customer Support: To respond to your inquiries and improve our customer service.

3. Cookies and Tracking

We use cookies to enhance your browsing and shopping experience. By using our website, you consent to our use of cookies.

5. Third-Party Sharing

We do not share your personal information with third parties except for shipping and payment processing purposes.

1. Processing Time

All orders are processed within 5 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Costs

We provide free shipping on all orders in Australia.

3. Delivery Times

Shipping times vary depending on location. Shipping to all metropolitan cities take around 3-5 business days.

4. Shipping Restrictions

We do not currently ship orders overseas.